Customer Care Skills and Telephone Etiquette | couponradarr

DIPLOMA

bySales & Marketing

Customer Care Skills and Telephone Etiquette

3-4hrs

advanced level

‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.

Customer Care Skills and Telephone Etiquette

This free online customer service training course provides communication skills and explains telephone etiquette.

Introduction to Customer Service

This module will begin by helping you analyse what is customer care. We will also find information on identifying proactive customer management. This module will look at why is greeting so critical. You will have answers to questions like: "What are some of the most important things to remember about greeting?" and "What Is Telephone Etiquette?"