ISO 20000 - Principles of IT Service Management System (ITSM) | couponradarr

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ISO 20000 - Principles of IT Service Management System (ITSM)

1.5-3hrs

beginner level

This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.

ISO 20000 - Principles of IT Service Management System (ITSM)

In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM.

Fundamentals of Information Technology Service Management System

This module will introduce you to the ISO/IEC 20000 series and ISO/IEC 20000-1 standard. You will learn the multiple contents of the ISO/IEC 20000 series. Get introduced to the objective of a Service Management System (SMS). Moreover, You will learn the roles and processes of IT Service Management and the organizational benefits of ITSM policies. Furthermore, you will specify differences between the previous and revised version of ISO 20000. Lastly, ISO 20000:2018 requirements are explained.