DIPLOMA
Introduction to Sales and Customer Service
bySales & Marketing
Introduction to Sales and Customer Service
time1.5-3hrs
levelbeginner level
We cannot overemphasize the value of trained salespeople in organizations. Through them, businesses market their goods and services to potential clients. They help bridge the gap between potential customers' needs and the products and services offered by the business that can meet those needs. We designed this course to teach you how to establish consumer loyalty and trust and how to set up and operate an eCommerce store.
Introduction to Sales and Customer Service
Master the essential knowledge required to design and manage a sales and marketing system in this free online course.
We cannot overemphasize the value of trained salespeople in organizations. Through them, businesses market their goods and services to potential clients. They help bridge the gap between potential customers' needs and the products and services offered by the business that can meet those needs. We designed this course to teach you how to establish consumer loyalty and trust and how to set up and operate an eCommerce store.
Introduction to Sales Environment.
In this module, you will be introduced to the sales environment, learn about the use of IT in sales, manage time in the sales environment and calculate sales targets. Learn the principles of selling face to face, how to sell by both inbound and outbound telephone calls, and also how to process sales orders.
Customer Service in Sales
Course assessment

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